Homeowner Warranty & Service
We're Here After You Move In
Your relationship with Cothran Homes doesn't end on closing day. Our warranty team is committed to making sure you enjoy your new home, and we're here to answer questions and coordinate warranty service whenever it's needed.
To provide the best possible homeowner experience, we've partnered with Front Line Warranty Service, the dedicated homeowner support team for our warranty program. They work closely with Cothran Homes and serve as an extension of our warranty department, helping ensure every request is received, documented, and directed to the appropriate team.
To submit online warranty service requests, please login to the Homeowner Portal. First time users? select the "Create Account" button.
Not sure if something is covered under your warranty?
Need help logging into the portal?
Have questions about the warranty process?
Our Front Line Warranty Support Team is available to assist you Monday-Friday.
Phone (800) 811-8787 or Email CothranWarranty@2-10.com
Why We Use the Homeowner Portal
We know it may seem easier to send an email or mention an issue to one of our employees, but using the Homeowner Portal helps us serve you much more effectively.
Instead of relying on emails, phone messages, or conversations that can unintentionally be forgotten, every warranty request submitted through the portal is immediately entered into our warranty management system.
That means:
✔ Nothing gets lost.
✔ Every request is date and time stamped.
✔ The appropriate team members are notified.
✔ Photos and supporting information stay with the request.
✔ You can check the status anytime.
✔ We have a complete history of your home's warranty service.
Our goal is simple: Every homeowner deserves a warranty process that is organized, transparent, and dependable.
Please refer to the 2-10 Home Buyers Warranty Booklet and the Cothran Company Limited Home Warranty Addendum for detailed information about your home warranty coverage.
Common Questions
Can I just email someone at Cothran Homes?
Our team is always happy to answer general warranty questions. However, to ensure your request is properly documented and tracked, we ask that all warranty service requests be submitted through the Homeowner Portal.
Can I tell my construction manager or salesperson?
You're always welcome to ask questions, but our field and sales teams are often assisting other homeowners or working in the field. To ensure nothing is missed, all warranty service requests should be submitted through the portal, where they can be tracked from start to finish.
Why do you use Front Line Warranty Service?
Front Line serves as the homeowner support team for our warranty program. They work directly with Cothran Homes to receive requests, answer questions, and help coordinate warranty service, allowing our construction and warranty staff to focus on resolving issues in the field rather than managing paperwork and phone calls.